Refunds & Dispute Policy

Our Approach to Refunds

At Orina Labs, customer satisfaction is our priority. We understand that sometimes our products may not meet your specific needs or expectations. If you're unsatisfied with your purchase, please contact us to discuss your concerns.

How to Request a Refund

To request a refund, please email us at [email protected] with the following information:

• Your name and contact information
• The name of the product or service you purchased
• Date of purchase
• Order/transaction ID (if available)
• Reason for requesting a refund

Refund Eligibility

In most cases, we are willing to provide refunds if you are unsatisfied with our products or services. However, refunds may be declined under certain circumstances, including but not limited to:

• If you have been actively using the subscription or app for an extended period (typically more than 30 days)
• If the refund request is made significantly after the purchase date
• If there is evidence of abuse of our refund policy
• If the product was purchased as part of a special promotion or sale that was explicitly marked as non-refundable
• If the service has been substantially delivered or consumed

Processing Time

We aim to process all refund requests within 5-7 business days of approval. The actual time for the funds to appear in your account may vary depending on your payment method and financial institution.

Dispute Resolution

If you have concerns about your purchase that you believe warrant a refund, but your request has been declined, please contact us to discuss the situation further. We always aim to find a fair and reasonable solution that addresses your concerns.

For any questions about our refund policy, please contact us at [email protected].

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